At LOAD, we want to be sure you are knowledgeable about and comfortable with how
we handle information about you. This policy will explain what information we collect,
how it is used, whether it is shared with others and how we keep our systems as
secure as possible, as well as your role in protecting against loss of your privacy.
Please read this carefully, as your continued use of the website is evidence that
you have consented to the terms below.
What information is collected by LOAD via this website?
Information about you – we actively collect personal information about you when
you provide it voluntarily. This information may include your name, email address,
phone number, credit card details (e.g., type, expiry date), postal address and
other information as defined by applicable federal, state or local law. More detailed
information is collected via our Careers link from those who may be interested in
employment with LOAD. Information about your computer or mobile device – we may
passively collect information about your computer and/or mobile device, such as
your Internet domain name, IP address, device and/or phone number, the type of browser
your computer is using, the date and time of your visit, and the page(s) you visited
on our website or in an on-device catalogue (if applicable). This is done automatically
using a variety of tools, including cookies, server log files and other forms of
navigational data collection, including, without limitation, pixel tags, web beacons
or clear GIFs.
What is LOAD’s reason for collecting this information?
The personal information collected from you is used to respond to your request for
LOAD products and services, for provision of such products and services, to determine
your satisfaction with your purchase(s) and to customise our future interactions
to meet your needs, as well as to accept resume information from those interested
in employment with LOAD. The information about your computer and/or your mobile
device is used to analyse marketing statistics, identify trends and continually
improve the way in which we serve you.
What if I don’t want you to passively collect information about my computer?
Cookies and related tools should not harm your computer or mobile device, and they
do not identify you personally. You may set your browser to notify you when a cookie
on-device clients, such as the shopping cart, will not work without cookies or similar
What steps does LOAD take to protect my personal information, if I choose to provide
LOAD employs a range of security measures, including authentication, auditing, monitoring
and industry standard encryption, which is used when you provide your credit card
details. We need your help to make our security measures complete. If you feel that
the security of your communications with us has been compromised, contact us immediately
using the contact information provided at the end of the policy.
Are you guaranteeing that my communications with LOAD via the website are 100% secure?
No. There is no method of data transmission that can be guaranteed against any interception
or other type of misuse, every time. We do not ensure or otherwise warrant the security
of information that you provide. We do use the tools that are commercially available
to secure our systems, monitor them and adopt new and better tools as they become
available. Also, we cannot vouch for the privacy measures of other websites or wireless
networks, should you visit them via a link from our website. Our provision of hyperlinks
is for your convenience and does not imply that LOAD endorses or has an association
with the linked sites. Please note that if you transmit your information using an
on-device client, your information will be travelling over the wireless network
provided by your network provider and LOAD cannot ensure the privacy of your information
when it travels over such third party networks.
Will you be sharing my personal or computer information with others?
Your personal information may be shared with our business partners, such as software
developers, network providers, device manufacturers and/or certain retailers, in
order to fulfil your request for LOAD products and services. These business partners
should not use this information for any purpose other than to fulfil your request,
but we cannot ensure that their confidentiality policies are the same as ours. Your
computer information, which does not identify you personally, will be aggregated
with the information on other website users for analysis, which may be done by LOAD
or by a subcontractor. Your information may also be released if disclosure is required
by law, in the event of a corporate sale, merger or similar event, or our systems
administrators need to access the information as part of an investigation into technical
problems (e.g., spider, bot, worm), vandalism, or other misuse of the LOAD website
or on-device clients. Personal information collected via our Careers link is used
for employment purposes only.
What does LOAD do to limit access to the website by children?
Our website is intended for use by adults and is not structured to attract children.
We do not directly seek children as users of our products and services without their
parents’ knowledge and consent, nor do we indirectly appeal to them by using animated
characters or similar attractions. Persons under the age of 13 should not submit
their personal information, or the personal information of their family or friends,
via the website or an on-device client. If you believe that your child has provided
personal information via our website, please contact us and we will remove the information
from our systems.
Where do I go for additional information about privacy or to report a concern?
If you have any comments or questions, we want to hear from you. If you are purchasing
via the LOAD website, please send an email to Handango Customer Care. If you are
purchasing via an on-device client, please send an email to firstname.lastname@example.org.
Due to continuing changes in the legal, practical, and technical aspects of protecting
your privacy, this policy will be updated periodically. Please check back here from
time to time, especially before you provide your personal information via the website,
so that you are always up to date on this important issue.